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  • Many companies are sitting on an asset and aren’t realizing its value. This asset is the data you have from customer call transcripts and complaints.  A lot of such call transcripts and customer complaint databases have existed for a long time without drawing much interest as a source of broader insights. In most cases, the... Read More »
  • Which Final Four Game Was Most Exciting?

    Bradford Winkelman Apr 9th, 2015
    Which Final Four game was the most exciting? The question is difficult because any person who has an opinion is likely heavily influenced by personal loyalties. One objective way of answering the question is to conduct sentiment analysis of Twitter data. The plots below show the total number of tweets per minute* throughout each of... Read More »